This Privacy Policy explains how we collect, use and protect your personal information.
Who We Are
This website is owned and operated by Winellar Limited, a company registered in Hong Kong (Company Registration No. 78623864). We are the controller of the personal data collected through this site. You can reach us at hello@winellar.com.
Information We Collect
- Contact and account details (name, email, phone, delivery address).
- Order and payment information (processed securely by our payment provider).
- Technical data such as cookies and usage information.
How We Use Your Information
- To process and deliver your orders.
- To verify eligibility and age where required.
- To respond to enquiries and provide customer support.
- To improve our website and services, and — with your consent — to send updates.
Legal Basis for Processing
We process your personal data on one or more of the following legal bases: your consent; performance of our contract with you (to process and deliver your orders); compliance with our legal obligations; and our legitimate interests in operating and improving our business. Where we rely on consent, you may withdraw it at any time.
Cookies
We use cookies to operate the site, remember your cart and understand how the site is used. You can control cookies through your browser settings. Where required, we ask for your consent before setting non-essential cookies, and you can withdraw it at any time through your browser settings.
Sharing Your Information
We share data only as needed to run our service — for example with our payment provider and our delivery partner — and where required by law. We do not sell your personal data.
International Data Transfers
Because Winellar Limited is established in Hong Kong and works with service providers that may be located outside Thailand, your personal data may be transferred to, stored or processed outside the country in which you reside, including in Hong Kong. Where we transfer personal data across borders, we take reasonable steps to ensure it is protected in line with applicable data protection laws, including Thailand’s Personal Data Protection Act (PDPA) and the Hong Kong Personal Data (Privacy) Ordinance (PDPO).
Data Retention
We keep personal data only as long as necessary for the purposes described here or as required by law.
Security
We take reasonable measures to protect your personal data against loss, misuse and unauthorised access.
Your Rights
Subject to applicable law, you have the right to access your personal data; to request correction of inaccurate data; to request deletion of your data; to object to or request restriction of certain processing; to request a copy of your data in a portable format; and, where processing is based on consent, to withdraw that consent at any time. To exercise any of these rights, contact us at hello@winellar.com. If you believe your data has been handled unlawfully, you may lodge a complaint with the relevant authority — in Thailand, the Office of the Personal Data Protection Committee (PDPC); in Hong Kong, the Office of the Privacy Commissioner for Personal Data (PCPD).
Age
This site is intended for persons of legal drinking age (20 years or older). We do not knowingly collect data from anyone underage.
Changes
We may update this policy from time to time. The current version is always available on this page.